FAQs

"Great customer service! Very helpful! Thank you."

-Kellie

FAQs


How do I know my garment size?

 

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

 

When will my order ship?

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

 

How do I create an account?

 

I forgot my log in password.

Click the log in link at the top center of our site. Under the login box you'll see a link that says "Forgot your password?" That link will send an email to you with your password.

 

What is your return policy?

Please see our Terms & Conditions page for our complete return policy.

Where to send your return to:

Returns
DoubleKTees
740 Duffy Dr.
Crystal Lake, IL 60014

If you have any questions about processing your returns, please feel free to Contact Us.

 

Do you print the garments in house?

Yes, we are proud to say we are full service manufacturing facility.

 

What type of machines do you use?

We have M&R Sportmans for screen printing, Tajima's for embroidery, and Kornits for direct-to-garment.

 

How do I become Tax Exempt?

In order to become tax exempt you need to provide a copy of your tax certificate of resale.